Insurance: Property and Casualty
Transforming the business of insurance—wirelessly
The Challenge for Insurance Companies
In the highly competitive Property and Casualty Insurance industry, customer satisfaction is vital to maintaining and attracting policyholders.
Carriers must strive to reduce the time to process claims—from first notice of loss (FNOL) to settlement—in order to remain competitive and manage costs. Rapid claims processing can result in more satisfied customers and reduce loss adjustment expense (LAE) and litigation risk for insurance carriers.
AT&T's Expertise
We are currently working with five of the ten top property and casualty insurance carriers to improve their claims processes and become wireless leaders in their field. Our wireless data solutions can help carriers to succeed in today's competitive environment.
Innovative Solutions for the Insurance Industry
Wirelessly enabling claims adjusters can produce immediate results:
- Increase claims adjustor efficiency--wireless access frees adjusters from time-consuming synch- or paper-based processes allowing them to handle more claims per day.
- Reduce claim cycle time--real-time updates from adjusters working in the field allow claim handlers in the office to receive and approve repair estimates more quickly and reduce transcription errors.
- Improve customer satisfaction--deliver faster estimate approvals and auto repair, and therefore earlier claims settlement.
- Decrease Loss Adjustment Expenses (LAE)--wireless claims handling can reduce insurers' LAE by minimizing the time policyholders rent cars and incur other expenses.
How can you maximize the return on investment (ROI) for your company's specific business processes? Ask an AT&T Wireless business expert.
