LaptopConnect Support

Help for existing customers of LaptopConnect - AT&T wireless service

Product & Technical Support

Welcome to the LaptopConnect Support site. Here you will find information for existing LaptopConnect customers.

Communication Manager Software

The AT&T Communication Manager software runs on your Windows® laptop and lets you control when and how you connect to wireless networks. We recommend using the AT&T Communication Manager software since it supports all LaptopConnect cards offered by AT&T as well as many AT&T data-capable handsets. Communication Manager is available free of charge.

Downloads:

Communication Manager 6.9.115 is the latest version of AT&T Communication Manager (requires Windows® Vista, XP, or 2000). Click here to see a list of devices supported by this version.

Communication Manager 6.6 is the version of Communication Manager that should be used by legacy Cingular Wi-Fi Connect subscribers (requires Windows® Vista, XP, or 2000).

Communication Manager 5.0.14DL is the latest version of Communication Manager that supports Windows® ME or Windows® 98SE.

Connection Software for Mac OS

Some LaptopConnect card manufacturers provide Mac OS-compatible connection software. The links below will guide you to our partners' web sites where you can download Mac OS-compatible software.

For Mac OS-compatible connection software for Sierra Wireless LaptopConnect cards, including the USBConnect Mercury and the USBConnect 881, visit www.sierrawireless.com/support/att/mac.

For Mac OS-compatible connection software for Option, including the GT Ultra, GT Max, and GT Max Express cards, visit http://support.option.com/att.

Note that AT&T does not provide support for Mac OS-compatible connection software. You can find support information for this software on the card manufacturers' web sites.

Laptop Connect Card Firmware

Firmware is software that operates an electronic device. Keeping the firmware up to date on your wireless device will ensure that it delivers top performance. To upgrade the firmware on your LaptopConnect card, follow the instructions below. You may want to print these instructions or save them to a document on your laptop before starting. The firmware upgrade process typically takes about five minutes.

Download the firmware to your laptop. This can be done while connected using your LaptopConnect Card or any other wired or wireless connection. Note the location of the folder where you save the file.
Insert your LaptopConnect Card into your laptop if it has not already been inserted.
Close the AT&T Communication Manager software.
Double-click on the firmware file that you downloaded to your laptop in step 1. This will start the firmware upgrade process. Do not remove your LaptopConnect Card during the upgrade or otherwise interrupt the upgrade process, since doing so could damage your LaptopConnect Card.
After the firmware upgrade process has finished, you may launch AT&T Communication Manager and connect to the Internet.

The most current firmware for LaptopConnect Cards can be found below. To check the firmware version in your card using AT&T Communication Manager, go to Tools>Diagnostics>GSM Info.

Sierra Wireless LaptopConnect card firmware: www.sierrawireless.com/support/
Option Inc. LaptopConnect card firmware: http://support.option.com/att/